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Client Satisfaction Survey

Odyssey Handy Hints  •  FAQs  •  About Us  

Hello and welcome to the twenty-third edition of InTransit eq, the newsletter that will be “ e ”-mailed you on a “ q ”-uarterly basis. We try to include articles that appeal to our clients and/or our prospects and other friends in the industry. If there is something you'd like to read in future editions please provide feedback. Of course if you are not interested in being included in our circulation list, please unsubscribe where indicated right at the bottom of this email.

Nicola Williams
Managing Director

Client Satisfaction Survey

Client Satisfaction Survey

Thank you to our clients who took the time to respond to our seventh annual Client Satisfaction Survey. We are always looking for ways to improve our products and services and the survey feedback is the perfect input to that process.

The overwhelming message again this year is that the Transit team provide great customer service: “Assistance by all staff is both professional and friendly”, “Support and backup is efficient, professional and prompt”, “Service and response time is more than satisfactory”, “Customer service and support has always been good”, “Impressed with the immediate support I have received”, “Staff are friendly and very helpful to deal with”, “Assistance is accurate, prompt and appropriate”.

We also received a lot of positive feedback on the user-friendliness of Transit Odyssey: “The system is quick and easy to use”, “Fast and

efficient system that allows the scheduler to complete the job requirements without undue stress”, “Learning to use this system is easier than learning how to effectively schedule deliveries manually”, “Transit is a remarkable system because of its capabilities to deliver shipments in such an efficient manner”.

In previous years we received constructive feedback on, what was then, rather out-of-date GIS technology. This year we were commended on our time and distance data, however the lack of a peak hour slow-down was raised: “Time and distance calculated by Transit is accurate, although traffic is not calculated”, “Pretty close except in the peak periods”, “There is no way to allow for traffic in certain periods of the day”. The good news is that, as a result of this feedback, peak-hour factoring is next on the development list and the first release should be available later in the year!

Thanks again to all our survey respondents – the time you take to fill out our survey is definitely appreciated!

Nicola Williams
Managing Director

 
 
Odyssey Handy Hints - Vehicle Priority

Handy Hints

Many of our clients have a core fleet of company vehicles and a stand-by fleet of sub-contractors. To ensure that Transit Odyssey schedules the company vehicles in preference to the sub-contractors, you can use the Priority field in the Vehicle editor.

There are 9 Priority levels, where 1 is the highest and 9 is the lowest. Once you assign a Priority to a vehicle, any vehicles with a blank Priority will be assigned a 9 by default.

It is important to make sure that your vehicle cost codes are accurate, to allow Transit Odyssey to make cost-effective choices within each Priority. We also strongly recommend that you assess the impact of using vehicle priorities before implementing them in your operation. If you would like assistance using this functionality, please contact the Help Desk.
FAQs

Can Transit Odyssey handle orders placed after cut-off?

In most operations where Transit Odyssey is installed there is an order cut-off time, after which Sales should stop taking orders. In reality, there are always situations where Sales will take orders after cut-off and ask Transport to “deal with it”.

Transit Odyssey has been designed to cope with this situation in two ways, regardless of whether a schedule has been produced already.

If a schedule has not been produced, the Import functionality allows the user to add the “after cut-off” orders without affecting any existing records. The schedule can then be produced as if the cut-off had not been missed.

If a schedule has already been produced and picking has started, Transit Odyssey allows you to confirm the trips that you have started picking (or are on the road already), add the “after cut-off” orders via Import, then schedule these orders around the work that is confirmed. Although this is not as efficient as scheduling all of the orders together, it saves the scheduler from the pain of manual insertion.
  About Us
Transit Computer Systems Suite 38/37 Albert Road Melbourne 3004 Victoria Australia
p 03 9867 5444 f 03 9820 1541 e transit@transit.com.au   w http://www.transit.com.au